Kyncey FAQ

DID DBC LIMITED ACQUIRE KYNCEY INVESTMENTS?

No. We understand some of you received a message to that effect from us; we apologize but that was a mis-characterization of the relationship.

WHAT IS THE NATURE OF THE DBC LIMITED BUSINESS RELATIONSHIP WITH KYNCEY INVESTMENTS?

Our business relationship with Kyncey is a Strategic Partnership. DBC has acquired the rights to the software you know and are familiar with, and DBC is in the process of migrating it to our environment. We have not taken over any of Kyncey's store management contracts.

HOW CAN I BECOME A DBC CLIENT AND UTILIZE YOUR SERVICES?
We have begun an analysis of all the Kyncey customer accounts, and we will continue to communicate with each of you individually regarding our progress. Based on what we have heard from you, the Kyncey clients, each of you has different needs and DBC wants to offer the right solution with individual “next steps” to ensure success for you and us.

As a first step, We are creating a survey for Kyncey clients to help gain a better understanding of the state of your individual stores. This will be critical in helping us determine a customized solution for each of your needs. So stay tuned for an email from us with a link to the survey.
I'M FRUSTRATED AND I WAS TOLD MONTHS AGO THAT DBC WOULD BE TAKING OVER MY STORE.

We are sorry for the miscommunication, and we acknowledge that we are partially responsible for that. However, we now have a workable solution with Kyncey Investments.
However, please be aware this is not a light switch. It will take DBC some time to implement our migration strategy.

WHAT SHOULD I DO IF I HAVE REQUESTED A REFUND FROM KYNCEY INVESTMENTS?

Please continue to contact Kyncey Investments - they are responsible for your refund. They can be contacted at: kynceyinvestments@gmail.com.

I SPOKE WITH A REPRESENTATIVE FROM KYNCEY TODAY AND THEY SAID THAT DBC WOULD BE RESPONSIBLE FOR THE GUARANTEE/REFUND WHEN THE ACQUISITION IS FINALIZED

We are sorry, but they were mistaken - please request your refund from Kyncey at: kynceyinvestments@gmail.com

MY AMAZON ACCOUNT CONTINUES TO BE SUSPENDED BECAUSE ORDERS WEREN'T FULFILLED. WHEN WILL MY ACCOUNT BE RESTORED AND WHY WEREN'T MY ORDERS FULFILLED?

As we mentioned earlier, there are many steps in the process of being able to migrate a store. In light of that fact DBC and Kyncey have agreed for the next 60 days that Kyncey staff will be available to manage your store, including the reactivation services Kyncey was providing.

WHEN WILL THE ONBOARDING BEGIN FOR MY ACCOUNT?

We have begun an analysis of all the Kyncey customer accounts, and we will continue to communicate with each Kyncey client individually regarding our progress and what we feel are your best individual “next steps” toward success.

We ask for your support, it is the holiday season in the US and there are a lot of Kyncey clients. We are implementing special IT systems just for Kyncey clients and that is a process not a one-time activity.