No. We understand some of you received a message to that effect from us; we apologize but that was a mis-characterization of the relationship.
Our business relationship with Kyncey is a Strategic Partnership. DBC has acquired the rights to the software you know and are familiar with, and DBC is in the process of migrating it to our environment. We have not taken over any of Kyncey's store management contracts.
We are sorry for the miscommunication, and we acknowledge that we are partially responsible for that. However, we now have a workable solution with Kyncey Investments.
However, please be aware this is not a light switch. It will take DBC some time to implement our migration strategy.
Please continue to contact Kyncey Investments - they are responsible for your refund. They can be contacted at: firstname.lastname@example.org.
We are sorry, but they were mistaken - please request your refund from Kyncey at: email@example.com
As we mentioned earlier, there are many steps in the process of being able to migrate a store. In light of that fact DBC and Kyncey have agreed for the next 60 days that Kyncey staff will be available to manage your store, including the reactivation services Kyncey was providing.
We have begun an analysis of all the Kyncey customer accounts, and we will continue to communicate with each Kyncey client individually regarding our progress and what we feel are your best individual “next steps” toward success.
We ask for your support, it is the holiday season in the US and there are a lot of Kyncey clients. We are implementing special IT systems just for Kyncey clients and that is a process not a one-time activity.